Concentrix

Intelligent Virtual Assistant Developer Zone

Welcome to the Concentrix Intelligent Virtual Assistant (IVA) Developer Zone!
This page gives you access to the development tools for the latest IVA release:

IVA 12.0

The new product name, Intelligent Virtual Assistant, is a more accurate description of the breadth and depth of version 12s capabilities.
All original Intelligent Voice Portal (IVP) capabilities remain available and are essential to support expansions into NLU conversational and text interactions.

Interaction Composer

Interaction Composer is an Eclipse-based Integrated Development Environment (IDE) for creating, building, and packaging robust self-service applications. IC's user-friendly graphical development environment and extensible framework empower developers to quickly create innovative and effective customer service solutions.

Interactions Composer 4.0 can be used to develope applications for IVA 12.0 as well as IVP 11.0 and IVP 10.0.

Please download the two files listed below.
You must run the Eclipse installation first and then install Interaction Composer which will plug into the Eclipse framework.

NOTE: IVA 12.0 Interaction Composer requires Java 8 JRE 64-bit to be pre-installed. If missing, please go to Oracle Java download page.

Eclipse for Interaction Composer 4.0
Interaction Composer 4.0

Interaction Composer Cookbook

Interaction Composer Cookbook is an introduction to IC and it provides "recipes" to help you learn how to use the tool.

IC Cookbook

InVision Studio

InVision Studio is a previous generation development tool for client-side VoiceXML applications.
New IVA Enterprise Pro projects should always use Interaction Composer listed above.

This InVision Studio package includes the required 32-bit Java 8 JRE and runtime DLLs. Please see the installation readme file.
InVsion Studio itself has not changed since IVP 11 and it can be used to develop VoiceXML applications for
IVA 12.0 as well as IVP 11.0 and IVP 10.0.

InVision Studio 3.2.0 update 3 extended package


IVA/IVP Runtime Note:

Certified Tomcat and Java Updates for IVA/IVP Runtime

Tools for the previous releases:

IVP 11.0

NOTE: IVP 11.0 tools require Java 8 JRE 32-bit to be pre-installed. If missing, please go to Oracle Java download page.

You must run the Eclipse installation first and then install Interaction Composer which will plug into the Eclipse framework.
Eclipse for Interaction Composer 3.0
Interaction Composer 3.0 update 1

InVision Studio is for client-side VoiceXML applications.
InVision Studio 3.2.0 update 3

IVP 10.0

NOTE: IVP 10.0 tools require Java 8 JRE 32-bit to be pre-installed. If missing, please go to Oracle Java download page.

You must run the Eclipse installation first and then install Interaction Composer which will plug into the Eclipse framework.
Eclipse for Interaction Composer 3.0
Interaction Composer 3.0

InVision Studio is for client-side VoiceXML applications.
InVision Studio 3.2.0 update 3

IVP 9.0

NOTE: IVP 9.0 tools require Java 8 JRE 32-bit to be pre-installed. If missing, please go to Oracle Java download page.

You must run the Eclipse installation first and then install Interaction Composer which will plug into the Eclipse framework.
Eclipse for Interaction Composer 2.0
Interaction Composer 2.0

InVision Studio is for client-side VoiceXML applications.
InVision Studio 3.2.0 update 2

IVP 8.1

NOTE: IVP 8.1 tools require Java 8 JRE 32-bit to be pre-installed. If missing, please go to Oracle Java download page.

You must run the Eclipse installation first and then install Interaction Composer which will plug into the Eclipse framework.
Eclipse for Interaction Composer 1.9
Interaction Composer 1.9

InVision Studio is for client-side VoiceXML applications.
InVision Studio 3.2.0